<aside> 📌
Use this with the approved script. The goal of an objection response is to address the concern and move naturally back into the call flow—not turn the call into an argument or invent new wording on the fly.
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<aside> 🗣️
Current Just Serve objection-handling reference. The wording below is preserved from the current team version; this page is only cleaned up for readability.
</aside>
Do not read this page top-to-bottom during a call. Use the headings below to jump to the objection you heard, use the approved response, then return to the script.
Perfect That’s exactly why I am calling!
Looks like your agent never closed out your file, I do apologize. I will do that for you.
YES: Hmm that makes sense, looks like you were put with one of the more expensive companies. Is that because you have major health issues?)
Start health questions and check rates.
NO: ok that makes sense, what made you put in this request then, were you looking to add to your current coverages, just looking to see the rates?) and stick to the script from there.
Makes sense, most of my clients say that because they’ve been told they can qualify or someone showed them something that was too expensive. Which one was it for you?
Ok, beautiful thing is I work as a broker with ALL of the companies available to you in___ so I will shop around for you. With HIV or active cancer, I likely can get you approved. When was the last time you got declined? WAIT,
OK - It says here, your date of birth is . (finish the script)